Refund Policy & Terms and Conditions
Refund Policy
FoxScan aims to be transparent and fair when it comes to cancellations, rescheduling, and refunds for our on-site inspection and diagnostic reporting services. This policy explains exactly what you can expect at each stage of the process, so there are no surprises before or after your inspection is booked.
Once the diagnostic report is submitted, delivered, or made available to you in any form (including digital delivery via email, WhatsApp, or a shared link), the inspection fee becomes non-refundable. This is because the core service — the on-site inspection and the engineer’s time, travel, and analysis — has already been completed and delivered in full at that point.
If you need to cancel a booking before the inspection takes place, the amount refunded depends on how much notice you give us. This allows FoxScan to reallocate the engineer’s time slot to another customer wherever possible, and the refund tiers are structured accordingly:
- More than 72 hours before the scheduled inspection: 100% refund of the amount paid, minus any payment-gateway charges levied by our payment partner. This full-refund window gives you ample time to change your plans without financial loss.
- 24–72 hours before the scheduled inspection: 75% refund of the amount paid. At this stage, our scheduling team has typically already blocked the engineer’s time and travel for your slot.
- Less than 24 hours before the scheduled inspection: 50% refund of the amount paid, reflecting the limited notice available to reallocate the engineer’s time.
- Customer no-show, denial of site access, false or incomplete information provided at the time of booking, or disagreement with the findings of a completed inspection: No refund will be issued in these cases, though a written clarification of the decision may be provided on request. This covers situations where the engineer arrives at the property as scheduled but the inspection cannot proceed for reasons outside FoxScan’s control.
These tiers apply uniformly across all service types and locations, and are calculated from the original scheduled inspection time, not the time of report delivery.
How to Request a Refund
To request a refund, please email refunds@foxscan.in within 7 calendar days of your scheduled inspection date, along with your booking reference number and the reason for the request. Our team will review the request against the tiers above and confirm the outcome over email.
Once a refund is approved, the amount will be credited back to your original payment method within 7–10 working days. Please note that the exact time for the funds to reflect in your account may vary slightly depending on your bank or payment provider, and is outside FoxScan’s direct control once the refund has been initiated on our end
Terms and Conditions
- The report is a diagnostic opinion only — it is not a legal, structural-stability, valuation, insurance, or court-admissible document.
- The report applies to the named property only; it may not be relied upon by any third party without FoxScan’s written consent.
- The recommended action window is 28 days from the date of inspection. Beyond this window, a re-inspection may be required (e.g. post-monsoon, after modifications, or after any visible change to the property).
- Given the structural variation across Indian buildings, all observations are a snapshot as of the inspection date and may evolve over time.
- The report carries no warranty. Warranty on any repair work lies solely with the party who executes that work, not with FoxScan.
- The inspection is non-destructive (thermal + visual). It does not include destructive opening, structural assessment, lab testing, or mould/asbestos testing unless separately commissioned.
- One free reschedule is allowed with 24-hour notice. A second reschedule incurs a 10% fee; a third reschedule is treated as a cancellation.
- Payment is due before or at the time of inspection. The report is released only after full payment is received.
- All fees are exclusive of GST.
- The report is FoxScan’s intellectual property. The customer receives a non-transferable licence to use it for the named property only.
- FoxScan’s total liability is capped at the fee paid for the service; FoxScan is not liable for any indirect, consequential, or loss-of-profit damages.
- In the event of force majeure (natural disaster, pandemic, government order), the customer is entitled to a free reschedule or a full refund.
- These terms are governed by Indian law. Disputes will first go through 30 days of good-faith discussion, followed by ICA mediation if unresolved, and then the courts at FoxScan’s registered office.
- By booking a service, the customer accepts both this Refund Policy and these Terms & Conditions in full, and confirms that all property information provided is true and complete.
FoxScan Technologies — Contact
Email: info@foxscan.in
Phone / WhatsApp: 8928-805-805
Address: Deron Heights, Office No. 503, Sr No. 270/1/23, Baner, Pune, Maharashtra 411045
